My state and Federal Tax was intercepted , State was returned , but not Federal?

My state and Federal Tax was intercepted due to Child Support Arrears , after the owed arrears was balanced to $0 I was send the the balance of the Income for the State , Now since Feb 2, 2011 when the tax was intercepted I was unable to retrieve my federal Tax , when call the State that intercepted it , they keep saying they cannot share any information on the case with me , when I ask New York to contact them to return the money to me all I get is that they are putting in a request for the money and i should keep waiting , How can I get my money and why do I have to wait over 5 months for money that they intercepted in 7 days?